Faq List

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    <h3 id="faq-item-heading-1" class="faq__heading h2-style">Delivery Costs</h3>

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                    <h4>Why does AFW charge for delivery?</h4>
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                    Delivery is really never &ldquo;free.&rdquo; Trucks, drivers, fuel, insurance and maintenance all cost money. Free delivery means the delivery costs have been added to the price.
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                    <h4>What does the delivery charge include?</h4>
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                    Our Platinum Delivery service is the best in the business. Your furniture is unpacked, inspected, hardware and handles installed and all packing materials are recycled. Your furniture is placed in your home where right where you want it. There are no surprise charges for extra services like a flight of stairs.
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                    <h4>How much are your delivery charges?</h4>
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                    Delivery charges are determined by your zip code and the amount of your order and will show in your shopping cart. If you aren&rsquo;t logged in, you can get an estimate on the checkout screen.
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    <h3 id="faq-item-heading-5" class="faq__heading h2-style">Delivery Timeframes</h3>

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                    <h4>Something came up and I can&rsquo;t be home during my assigned window. Can I change my delivery window after I receive it?</h4>
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                    No. When you receive your delivery window, your order is already loaded on the truck and your stop is scheduled. The trucks are loaded in the order of the assigned delivery windows. If you need to change your scheduled delivery day, you must contact us before 10:00 am the day before your scheduled delivery. A $45 cancellation fee will be charged on cancellations made after 10:00 am on the day before your scheduled delivery and your delivery will need to be rescheduled.
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            <h2>Tips For A Successful Delivery:</h2>
            <h3>Watch this short video and see below for tips on having the best delivery experience possible. <a href="https://youtu.be/zc7-GR5uYDQ" title="AFW Delivery Tips" target="_blank" rel="noopener">AFW Delivery Tips</a></h3>
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                <li>You or someone over the age of 18 MUST be home to receive your delivery.</li>
                <li>Have all rooms ready. Existing furniture must be moved and the pathway to the delivery area must be clear.</li>
                <li>Remove all fragile and valuable objects from the delivery path.</li>
                <li>Notify your salesperson of any special details such as apartment building number, security gates, elevator use or street access restrictions. Provide any special instructions for rural areas and mountain homes. Our truck may not be able to get close to your home.</li>
                <li>Be sure to measure your room and your furniture! Measure doorways, ceiling heights, staircases and basement access. Some furniture will not fit down stairways or through door openings or around corners. Our drivers will not force items where it can&rsquo;t go and risk injury or damaging your home. Our <strong><a href="https://www.afw.com/en/space-planner-2">Space Planner</a></strong> is a great tool to start with.</li>
                <li>Have pets is a secure place away from the delivery area.</li>
                <li>If you are moving or closing on a new home, do not schedule your delivery until you have &ldquo;keys in hand.&rdquo;</li>
                <li>Have driveways and sidewalks cleared in the event of recent snow.</li>
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            <p>We want your delivery to be a pleasurable experience. These tips will make your delivery go smoothly and flawlessly!</p>
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